Shipping policy
ORDER PROCESSING
Please allow 1 to 3 business days for order processing. Once your order is ready for shipment, you will receive an email notification with tracking details.
LOCAL PICKUP
Pickup is not available at this time as Atmanaro operates solely online.
DOMESTIC SHIPPING
Within Portugal: We offer free flat-rate shipping for all domestic orders, included in the product price.
Delivery Time: Standard delivery within Portugal typically takes 1 to 3 business days using DHL or CTT (Correios de Portugal).
Tracking: A tracking number will be sent via email once your order has been shipped, so you can monitor its progress.
DOMESTIC SHIPPING RATES AND ESTIMATES
All domestic shipping is offered as free standard shipping, included in the product price.
INTERNATIONAL SHIPPING
Atmanaro ships worldwide. Shipping costs for international orders are calculated at checkout based on the destination.
Estimated Delivery Time: International deliveries typically take 10 to 20 business days, depending on location and customs processing.
Shipping Fee: Estimated at around 40 euros, subject to change based on carrier rates.
Import Duties and Taxes: Import duties and taxes, including VAT, may be applied once the shipment reaches your country. These charges are not included in the shipping fee and are the responsibility of the customer.
RETURN, REFUND, AND EXCHANGES
Returns within Europe
- Eligibility: Accepted within 14 days from the delivery date for one-of-a-kind items and 14 days for custom-made items. Items must be unused, in their original condition, and packaging.
- Inspection Requirement: Inspect your item within 24 hours of delivery and report any issues immediately. This helps maintain the quality of our unique products.
- Return Shipping Costs: Customers are responsible for return shipping unless the item is damaged or defective.
- Refund Process: Refunds are processed to the original payment method within 5-7 business days after inspection.
Returns Internationally (Outside Europe)
- Eligibility: Returns are accepted within 14 days from delivery for one-of-a-kind items and 21 days for custom-made items. Items must be unused, in their original condition, and packaging.
- Inspection Requirement: Inspect your item within 24 hours of delivery and notify us immediately if there are any issues.
- Return Shipping Costs: Return shipping costs and any additional charges are the customer’s responsibility.
- Refund Process: Refunds are processed within 10-14 business days after receipt and inspection.
Non-Refundable Items
- Items that are perishable, personalized, or on sale/clearance are non-refundable.
Damaged or Defective Items
- Within Europe: Contact us within 24 hours of delivery for a free replacement or refund.
- International: Report within 24 hours for a replacement or refund. We will cover return shipping for damaged or defective items.
Exchanges
- Europe: Contact contact@atmanaro.com to initiate an exchange. Availability depends on stock.
- International: Exchanges may be subject to additional shipping fees. For the fastest way to get the desired item, return the original item, and place a new order.
Custom-Made Products
- Processing Time: Custom-made items may exceed 30 days based on order complexity. An estimated delivery time will be provided after the order is placed.
- Return Policy: Custom-made items are generally non-returnable and non-refundable unless there is an error on our part. Ensure details are correct before finalizing your order.
CONTACT INFORMATION
For any inquiries, reach out to us at:
Email: contact@atmanaro.com
Phone: +351 935986259
Address: Avenida Eusébio da Silva Ferreira 192, Cabeças, Vila Nova De Poiares, 3350-077 Coimbra, Portugal